Best Practice
StoreManagerPro subscribes to Distance Selling Regulations as set by the Office of Fair Trading, giving protection to consumers who shop by phone, mail order, the Internet or digital TV.
Consumers who buy goods and services online are entitled to certain information to be made freely available, such as the physical address of the supplier, the duration of any services bought and the terms and conditions of cancellation procedures. This information must be available to the consumer in a 'durable form of information', ie. an email is acceptable, putting it on a web page isn't.
Best Practice Guidelines include:
- The right to receive clear information about goods and services before deciding to buy
- Confirmation of this information in writing
- A cooling off period of seven working days in which the consumer can withdraw from the contract
- Protection from credit card fraud
- These regulations also give the consumer the right to cancel an order any time up to three months after it has been made if this information has not been provided correctly
See more about Distance Selling regulations